Communication Skills Course (2nd edition)

Overall objectives

• Acquire the skill and know the subjective communication systems.
• Understand the message by all media.
• Transmit the message correctly and achieve maximum understanding of the receiver.
• Identify and manage verbal and nonverbal communication.
• Communicate the message consistently and identify inconsistencies.

Specific goals

• Awareness of the advantages of cooperation at work, not only in the organization, but also in personal success.
• Develop self-knowledge and self-control as key capacities to work with comfort, with a strengthened self-esteem and with the support of inevitable social relationships.
• Improve communication skills that allow us to be more productive, avoid mistakes or misunderstandings and establish stronger, more transparent and healthy relationships.

1. The communication process.

1.1. Interpersonal communication.

1.2. Types of communications.

1.3. Effective communication.

2. Communication analysis.

2.1. Strategic communication.

2.2. Channels and information.

2.3. Adaptation of messages.

3. Psychology of the interlocutor.

3.1. The keys to empathy.

3.2. Positive language.

3.3. Reason and emotion.

3.4. Basic emotions.

4. How to correct wrong actions and how to recognize a job well done.

4.1. The assertive attitude.

4.2. Neutralize aggressive behaviors.

4.3. Formulate opinions and criticisms correctly.

4.4. Conflict prevention.

5. Difficulties in front of the listener.

5.1. Communication barriers.

5.2. Get the attention.

5.3. Oral and written expression.

5.4. Other communication difficulties.

6. Listen actively.

6.1. Listening operation.

6.2. Mental leisure time.

6.3. Develop the ability to listen.

7. Nonverbal communication.