How to effectively manage the relationship with our customers

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If I tell you CRM, you may know its meaning or it may sound you like an overscrete space project.

 

In case you don’t know, the acronym CRM comes from Customer Relationship Management.

 

A CRM is a platform that centralizes all the data we have from our customers and all the interactions we make with them, in the same database.

Through this software, we can see the file of each of our customers in which we find all the information that relates them to our company. We can visualize from their contact details to the history of purchases made, the emails exchanged with us, shopping bills or other important documents.

 

This way, at a glance, we have a general idea of this contact and the relationship it has with our business. This, apart from making it easier for us to search for data and avoid unnecessary time loss, also saves us possible failures, errors or oversights that can easily occur if we do not have all the information at hand.

Other aspects that we can monitor with a CRM are incidence management, the collection of information through web forms, the sending of SMS, the automation of sending emails or documents, among many others.

 

One of its great utilities is the filtering of the information that is displayed from each client, depending on the permissions of the user who is querying them. With this, we can give the CEO permission to see all the information, prevent salespeople from viewing information from client portfolios that are not theirs, or deny access to sensitive information to the users that we want.

 

By being able to access the software over the internet and from different devices, access to data is made more flexible. Whether working from the office, teleworking, or from a visit to our client, we can make any changes or updates to the information, which will automatically be visible from anywhere else (by any user who has access to the CRM).

 

How can you tell if your business needs a CRM? Ask yourself the following questions:

  • Do you store your customerinformation in excels or, worse, in notebooks?
  • Don’t know what was the last interaction you had with a customer, when it was, or who on your team attended to it?
  • Does telework make it difficult for your team members to access up-to-dateinformation?
  • Do you need reports on your customers’ activity or monitoring the actions your team performs day by day?
  • Would you like to simplify the work by automating the sending of messages to your customers or by creating task notifications?

 

If the answer to one or more of the above questions is YES, a CRM will be the perfect tool for your company to have the best management of the relationship with its customers.

 

In our entrepreneurship tools section we recommend you a CRM among other applications that will facilitate the day to day running of your company.

 

We are the Business Center of Badalona, to give visibility and possibilities to your business.

In Espai114 we are a team; We want to inspire you and accompany you.

 

How to prepare a meeting room

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From Espai114 we can help you make your meetings run more smoothly and make it a success. In this post we will give you some tips so that it can be so, take the ones you need and adapt them to your meeting!

 

ROOM PREPARATION

For this we must know what kind of meeting we will give: an informative one, formative meeting, to reach an agreement, commercial, close an agreement, creative or to generate ideas…

Depending on one type or another we will organize the Room in the most optimal way possible. In addition we will need to know the number of attendees to order the room more precisely and we will need to know what material is needed: computers, whiteboard, projector, speakers, etc.

  • If it’s a business meeting, closing agreement, etc. we can place an elongated table.
  • If this is a meeting in which to show a new product or service, track the organization, a training session… for these types of meetings the best thing is the classroom format. It would be best to use shovel chairs, with a good view of the person who reports and with room to take notes.
  • Whether it will be a speech or a briefing, or even a training, we can also opt for amphitheater format, in which the speaker is located in the center and can move to the screen where he projects and towards the attendees. Also as the attendees can see each other there is more interaction.

 

PREPARATION OF THE RAPPORTEUR

This is a point that depends entirely on the company that will present the meeting. It is very important for the conference to be a success within the set time and to develop with complete fluency.

Not in all types of meetings tis this needed, but in most of them we can send in the call for appointment the points to be discussed, who will expose them and the time that each will dedicate.

MORE OPTIONS TO CONSIDER

If it will be an important meeting such as a business meeting, closing the sale… other aspects of the room must be taken into account.

 

Reception

It is a point in favor if there is a reception where to welcome attendees. Better if you make it nice, bright and with some seats where to wait.

 

Office material and technical means

It is necessary to ensure that the room is equipped with the necessary technical means, such as plugs to connect the computer, projector, whiteboard, fiber internet, pointer, paper and pens to take notes,for each assistant, and better if they are with the corporate image, so that they remember our space and return.

 

Temperature

The room must have an air conditioning system to make the attendees feel comfortable. It is necessary that there is a pleasant temperature, neither much cold nor much heat.

 

Catering or drinks

It is appreciated that there is something to eat so that the attendees can attend the 100% and not be hungry or thirsty.

A small catering can help attendees stay more relaxed and the meeting goes by without further distractions.

The right thing to do would be to set a timetable and people will know when breaks will be and whether there will be catering or not by the appointment call.

If the meeting won’t last all morning, it might be okay, for example, to make a small breakfast before you start. If it will be longer and it will be until noon it would be more convenient to pause in the middle of the meeting.

If we do not consider ordering a catering, we can offer drinks,such as fresh water, teas or coffees.

 

 

In Espai114 you can rent La Sala by hours to hold your meetings. We will prepare it with care and to your measure so that all your forces are focused on your company and customers.

 

We are the Business Center of Badalona, to give visibility and possibilities to your business.

In Espai114we are a team; We want to inspire you and accompany you.

 

Preventive measures for returning to the office

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As the spanish saying goes, “mejor prevenir que curar” or “prevention is better than cure”. In the current situation, we should take this phrase as a maxim as the best way to avoid COVID-19 infection is to take preventive measures.

Below are some recommendations to maximize safety during the course of our activity. In addition on our Lladó page we leave attached the official document.

 

  1. Starting from the beginning, on the way to the workplace, we must avoid as far as possible the use of public transport, in which agglomerations usually occur, especially during peak hours.
  2. If you are the owner of the company, you should allow the flexibility of worker’s schedules, to reduce the interaction and contact between them, and also to avoid the peak hours of travel in the city. In the case of our coworking we have the maximum flexibility 24/7 so that you can adapt your schedule as you need.
  3. Consciously inform and add signage in the office that will help employees remember safety and prevention measures such as: constant hand hygiene, how to handle coughs and sneezes or the correct use of the mask.
  4. Make water and soap, disinfectants, tissues accesible to the workers.
  5. Maintain the distance between people of at least 1.5 meters and assess the possibility of putting protective screens between workers.
  6. Report the importance of not going to the work center in case of mild cough or tenths of fever and communicate-it so that you can put the co-workers on alert.
  7. Surfaces such as work tables, keyboards and mouse computers, tablet screens, counters, door knobs or drawer, microwave or refrigerator handles should be cleaned and disinfected frequently.

 

By taking these measures as a precaution in our return to the workplace, whether a coworking or an office, we will be minimizing the chances of exposure to the virus and thus minimizing SARS-CoV-2 coronavirus contagion.

 

We are the Business Center of Badalona, to give visibility and possibilities to your business.

In Espai114 we are a team; We want to inspire you and accompany you.

 

 

Mobile phone addiction in coronavirus times

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The truth is that there are many people addicted to mobile and most likely they don’t know it yet, especially since its use has been so normalized that it is not uncommon to see someone walking down the street and looking at the smartphone.

Nomophobia is the word that defines this addiction and means “irrational fear of being without the mobile phone. This word comes from: “no mobile phone phobia”.

 

HOW TO KNOW IF A PERSON IS ADDICTED TO MOBILE
  • Use your mobile phone while watching TV or just have it on, but paying attention only to the phone.
  • The person is constantly keeping an eye on the phone, even when they are with more people having a conversation.
  • If the person is nervous or irritated when they don’t have their mobile phone nearby, if they don’t have coverage or are running out of battery.
  • When you get to have physical problems such as muscle contractures, dry eyes…
  • Steal your sleep hours to dedicate them to social media.

 

There are some apps to check if you’re addicted, which make a statistic of how many times you unlock your phone. This way you can see if you really overuse.

 

TECHNOLOGY AND CORONAVIRUS

At the moment that we are living, there is also the danger to the over-manipulation of this gadget.

As a result of the Coronavirus pandemic, people have had to confine ourselves to our homes and this has caused virtually the whole world to be paralyzed.

Leisure platforms like Netflix or HBO have a lot of subscribers these days. Schools and universities, to track classes, use programs like Blackboard or Google Classroom, and companies want to standardize contact with their employees through meetings through Teams, as most temworks are working from home these days.

In addition to these applications, along with WhatsApp, Skype and the like are allowing us to be in touch with our entire social circle,separated by the covid-19 quarantine.

 

 

Therefore, there are a large number of people connected for most of the day for one reason or another.

So, at this time more than ever, we must be vigilant and make responsible use of mobile phone and technology. And is that“the more exposure, the greater the risk”. This is what specialists in technological addictions argue.

We are the Business Center of Badalona, to give visibility and possibilities to your business.

In Espai114we are a team; We want to inspire you and accompany you.

 

 

The benefits of working in our coworking in Badalona

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Working in a coworking is booming. In cities such as Badalona, with a very high rental prices, it is becoming increasingly difficult to have a space of your own. But, with this new system on trend, getting a space to develop your activity will be much more affordable and, in addition, with many benefits.

Do you want to know 6 benefits of working in our coworking? Keep reading!

  • Comfort and concentration.

coworking espai de treball compartit Badalona Espai114 centre de business centre

Professional spaces help you organize your work and social life by creating a separation between them and increasing work efficiency in addition to your comfort and well-being. In our space you will find all the comforts you need and also the isolation you need to concentrate.

  • The location.

Badalona Espai114 business center

The location of your business is very important. Developing your activity from home involves many problems beyond work. For this reason, Espai114 is located in the center of Badalona, 10 minutes walk from public transport, bus lines, metro and train.

  • Networking.

In a coworking full of professionals your contact network will increase exponentially. In addition, you will socialize and that will help you maintain a better work environment. In our coworking you will find professionals from different sectors with which you can create beneficial synergies.

  • Updates.

Our coworking space promotes creativity. Innovation and information sharing among professionals help you stay up to date and informed.

  • Brand image.

The modern, formal, professional, technologically equipped and aesthetically designed space of our coworking will help your company improve its image in the face of customers or suppliers. In addition, in Espai114,we offer you a large multifunctional room where you can hold meetings or events.

  • Create your own schedule.

Our coworking is open 24h/7 days a week, so you will have a flexible schedule adapted to your needs.

 

Once you’ve analyzed all the advantages, do you dare to join our coworking and give your company the push it needs? Improve your working life and facilitate your social life, with a perfect workspace with the best facilities.

We are the Business Center of Badalona, to give visibility and possibilities to your business.

In Espai114 together we form a team; We want to inspire you and accompany you.

 

Coworking: the importance of a good workspace

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Working in a coworking like the One of Espai114 in Badalona will provide you with all the comforts that we detail below.

Just because you work easily, with a computer on a table, doesn’t mean that what surrounds you doesn’t matter. The days can get a little long, because we spend a lot of time in our jobs. It’s important to be able to be in a nice space. Working in a good environment can increase our performance and improve our concentration. Here you can see the 8 advantages of working in a coworking.

How do you make a perfect space for your job?

coworking Badalona Espai114 business center

Organization and design

Even if you’re a couple of hours focused on your computer screen without raising your head, working in a tidy workspace can be the difference between being more or less productive. Each person has his tastes when it comes to organizing, but we all agree that a good space must have a clean design, that the elements are in harmony with the environment, the furniture must be properly distributed, etc.

 

coworking espai de treball compartit Badalona Espai114 centre de business centre
Natural light

Lighting is a fundamental factor for a workspace. Working in a space with natural light can also make us more productive and better relate to our peers. Poor lighting can have effects on problem-solving ability or cause eye fatigue, it can even affect our motivation. Without a doubt, natural light is indispensable to create a natural and pleasant environment. Espai114 Coworking is at street level and the place is glazed, so we have very good lighting.

 

Els millors serveis. meeting room Badalona Espai114 business center

Complements

We want our coworkers to have a pleasant workspace and also have the facilities they need. A good temperature is key when it comes to working, and it is not the same to be in a place where we spend excessive heat or cold, to work in an environment with the ideal temperature, so an effective air conditioning system can not be missed. And the same thing happens in a meeting room, that is why in Espai114 we have air conditioning, both in the Coworking space, as in the offices and meeting room, which also has a projector, coffee machine and water. Also in the Coworking space there is a printer, microwave and a small refrigerator to make life a little easier to our coworkers.

Without a doubt, the decoration, natural light and the right accessories play a great role in creating a good working environment, where we feel at ease and can be productive. In Espai114 we meet these points, do you also have a workspace like ours?

 

We are the Business Center of Badalona, to give visibility and possibilities to your business.

In Espai114 together we are a team; we want to inspire you and accompany you.

Five key purposes to start the 2020

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We are in February and you have not yet considered new purposes at the beginning of the new decade? We are here to help you.

It is 2020, a rounded year, great to raise new goals to help us achieve success! To do this, it is important to be motivated, have attitude and patience, as we can not achieve all in the short term.

From Espai114 we believe that having a few established purposes can be a help to improve as a work team. So we leave a series of proposals that you can apply this 2020 to reach the success of your company:

1. Pooling. After each working day, where different situations and issues arise, it is good to do an analysis. The best way to do this is to bring together the team the last 10 minutes and to share all the incidents that may have arisen to draw solutions or conclusions and thus establish a plan of action if they come back or take steps to avoid them.

 

2. Active breaks. It is true that to work well you must be eager and motivated, but we must also have energy. The performance of a worker depends very much on their mood and their physical state. It is important and necessary to make a series of breaks during working hours. Putting ourselves in situation, if the worker has spent several hours sitting in front of the computer, it would be advisable to make a 5-minute exercise routine to activate the movement of the legs, fingers and eyesight, for example, since they will have been the more used body parts. Here we leave you some examples.

 

3. Group objectives. We know it’s important to set goals correctly to fulfill them, but it is even better to be all satisfied during this process. Creating common goals for the whole team, we can get members to help each other and not have misunderstandings or other uncomfortable situations created by rivalry. This way we will achieve a more comfortable work environment.

 

4. Afterwork. The relationship that is created between workers during working hours in the company is not the same as in leisure situations with friends. Usually, discussion issues that emerge do not create a great bond between workers. A great purpose can be doing afterworks every month or a few times a year; meeting with all the colleagues in a different space than the office. For example, our Espai114 Room is perfect to carry out this meetings and to carry out different activities to disconnect from the work and to create a good climate among colleagues.

 

5. Coworking. If you are self-employed and working from home, you will know that sometimes it is difficult to organize a specific timetable to focus on the work and, if achieved, often unexpected distractions emerge that make it very difficult to focus completely on what we are doing. The easiest and most effective way to solve this is to work in a coworking space. These types of spaces provide you with all the comforts you need to develop your work along with a common working environment that helps you to concentrate on your projects.

We could expand the list with many other purposes for this year 2020, but we believe that these are targets for increasing workers wellbeing that will help you improve your company’s performance.

We are the Badalona’s Business Center, to give visibility and possibilities to your business.

In Espai 114 together we are a team; we want to inspire and accompany you.

The most common mistakes when it comes to entrepreneurship

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I think we all know that entrepreneurship is not an easy task. We want to start a project, show it to the public and make it a good reception, but putting it in motion means making mistakes, and learning from them.

In this post we want to inform you of some of the most common mistakes when it comes to entrepreneurship.

1. Not making a Business Plan: Indeed, you have to have certain knowledge and tools to properly realize a Business Plan. But it is so important that you cannot avoid this initial step. You’ll need to be clear about what funds you have to get the business going and where you’re going to get it from. What expenses you’re going to face, too. You will make a forecast of income and expenses that will be revealing. It’s a great exercise!

If you want us to send you a Business Plan model, write to us here: I want a Business Plan

2. Lack of long-term vision: When starting a project we have to take into account many things, and one of the most important is to have a short-term and long-term forecast. Will the needs of the population be changed, or will they be the same? Will the market be himself in 2 or 3 years? Will the product or service I offer remain viable? Having a long-term business vision can prevent your product launch from failing.

3. Lack of communication: Communication is basic, and when offering a product we must know how to communicate and project what we want from this product. Customers must always know what you represent and that it sets you apart from great competition. Differentiation is a key point to success.

 

4. Lack of leadership: Behind a company there has to be a person capable of steerging it on the right track. This person must be a leader, and he has to know how to communicate, in addition to having a series of knowledge that helps the development of the product. It must be persistent, constant and have a good attitude when it comes to facing new challenges and overcoming difficult situations.

5. Not learning from our mistakes. It is a very common mistake, we all make it, and this is not synonymous with failure, on the contrary, it will give us the opportunity to learn how to do things correctly. We must not give up easily, we must face problems, and above all, learn from mistakes and not repeat them.

There are several reasons why an entrepreneur may fail, but lack of communication, leadership, disregarding what can happen in the long run or not learning from mistakes are some of the most common mistakes. If you want your business idea to thrive, keep in mind what is explained in this post.

We are the Business Center of Badalona, to give visibility and possibilities to your business.

In Espai114 together we are a team; we want to inspire you and accompany you.

How to expand your facilities without making works

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Normally, when we start a business, we don’t have space to have a meeting room or one in a position to make presentations of new services or products to our customers. We do not have facilities to offer training courses for our employees or to organize conventions of collaborators or suppliers. If we are in any of these cases, it is not necessary to consider making works or looking for a new and larger venue with the discomfort that would entail.

 

When we have the need to call a meeting and have nowhere to do it, there is the possibility of renting a room elsewhere, which may be close to our business or in a certain place. The best option is to rent it in an establishment designed specifically for this use. This way it will be easier for the space to be equipped with everything we may need: furniture, Internet connection, projector, sound system, multimedia and much more.

In addition, many of these rooms are modulable by varying their layout according to our needs at all times, being usual that they can adapt to different purposes: meeting room, trainings, workshops, exhibitions, etc.

 

At Espai114 we offer you The Meeting Room, our space in Badalona, versatile and open, specially designed to achieve different functions and adapt to changes and all kinds of needs. It is ready to host all kinds of meetings such as meetings, afterworks, conferences, courses, training, events…

In addition, we offer you two options; rent only the private room or rent all the space (two floors). Ask us for more information through the form you will find here.

 

We are the Business Center of Badalona, to give visibility and possibilities to your business.

 

In Espai 114 together we form a team; we want to inspire you and accompany you.

Multicultural coworking

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One of the most notorious features of Coworking is the diversity of profiles that use them. And we not only mention the types of professionals, we also refer to their origin.

Working in a multicultural environment can help us to enrich ourselves culturally and significantly improve the following aspects:

  • Communication: Normally, different languages ​​are spoken in coworking spaces, this can be an opportunity for those who want to learn a foreign language or improve it if they already have a base.
  • Tolerance: Working with people of different nationalities helps us and teaches respect for diversity. Having tolerance in these cases will help us make our labor relations better and more fluid, respecting the beliefs or opinions of others.
  • Learn new things: Working alongside people from other countries allows us to learn new things continuously. This is so professionally and personally. That is why it is an opportunity for constant growth, for the mere fact of being in contact with people who have lived what we do not know.
  • Creativity: it is closely linked to communication, learning new things and having a very open mind. If you want to learn about other cultures, you will be more receptive when it comes to understanding their values ​​and this will allow you to stimulate your creativity.

 

Definitely working in a multicultural environment is very important when advancing professionally; It makes us more tolerant, respectful people and enriches us in every way. For this reason Coworking spaces have an added value, and in Espai114 we are witnesses of it!

 

We are the Business Center of Badalona, to give visibility and possibilities to your business.

In Espai 114 together we form a team; we want to inspire you and accompany you.